| Answers |
Pre-Sales
Questions
- Is
there a minimum time contract/commitment?
Not at all. You can pay quarterly, semi-annually or
annually. We will give you a discount for paying for long periods of
time. You can also cancel at any time. (see the Acceptable
Use Policy for policies regarding this).
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- How
soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order
in which they are received. Your site can be uploaded to our servers
immediately after receiving the welcome email, which will contain
the IP address for your account, plus the password for the username
chosen during signup. In fact, we recommend that clients start
uploading their site as soon as possible after setup is complete, so
that once domain transfer is completed, the site will be available
for use by your visitors.
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- Do
I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is
available for you to update.
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- Can
you register a domain name for me? Can you set up domains other than
.com, .org, and .net?
We can register .com, .org, and .net names for $25 CDN per year, with
you as the registrant. We can also register .biz and .info domain
names at a cost of $25 CDN per year with a 2 year minimum registration
length.
We can assist with registering other domains, as well (fees for
registering other domains will vary by country). Please contact our
sales department if you require assistance in registering other
domain types.
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- Do
you offer a money back guarantee?
Yes. If for any reason during the first 30 days as an Orca Hosting customer, you are not completely satisfied
with any of our services, we will cancel your account and refund
your money for that month's service.
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- I
see some hosts offering "unlimited bandwidth". Why don't
you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth". Someone has to pay for the traffic somewhere - and
if you check the fine print of some service agreements from
companies who claim to offer unlimited bandwidth, you'll probably
find that they do charge for traffic over a certain amount. We
dispense with the fine print.
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- Do
you host Adult sites, warez sites or sites containing illegal
material?
No. Please see our Acceptable
Use Policy for policies regarding this.
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- Is
my site backed up and how often?
Yes backups are done daily on all servers, a daily incremental back
up and a monthly full backup.
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- How
fast are your connections?
Orca Hosting's servers
are located in the Peak 10 data center, one of the
largest and most fault tolerant networks in the Florida.
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- What
are your server specifications?
Current servers are dual 1 GHz Pentium III machines with 1 GB of RAM
and 18 Gb SCSI drives.
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Technical
Questions
- I
changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If you
entered a password longer than 8 characters please try entering the
first 8 characters when logging into your control panel.
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- How
do I get my email?
If you're familiar with your email client's setup, use the following
information to retrieve email from your POP account:
Incoming
mail (POP3) server:
yourdomain.com
Outgoing mail (SMTP) server:
yourdomain.com
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- I
want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your FTP client
to the IP address you were assigned when you opened your account.
After your domain is fully propagated through the system, you can
upload to ftp.yourdomain.com.
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- Do
you have a secure certificate that I can use?
Yes, or you can use your own. Please contact us for instructions for
user the server wide secure certificate.
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- What
is the path to perl?
#!/usr/local/bin/perl
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- Where
should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, located
under the www folder, for your domain. Be sure to follow the
instructions for the script you are uploading regarding setting
permissions on the files and folders you create, as they vary from
script to script
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- I
uploaded my files, but I don't see my page?
If our default Welcome Page, index.html, has not been replaced by
another index page, then anyone going to domainname.com will still
see our Welcome Page instead of your new home page. This is the
order in which the web server looks for a page to put up as the
"home" page: default.htm, index.phtml, index.pht,
index.cg,i index.shtm,l index.html, welcome.cgi, welcome.html,
index.htm. Just delete the index.html file and anything after it in
this list will then come up automatically. Notice that "home.html"
is NOT on the list and so will not show up as your home page. You
would need to rename it.
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Account
and Billing Questions
- Can
I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan.
There is no set up fee for upgrading.
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- How
can I change my account or billing information?
If you need to update your account or billing information please
contact us at support@orcahosting.com
with your request.
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- What
happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage
amount will be automatically billed at a rate of $5 per gigabyte per
month.
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- What
is the cost for additional features?
You can add additional features to the plan that you signed up for.
Below are the rates for some commonly added features.
Disk
space - $5 per 20MB per month.
POP
3 email address - $1 per address per month. If you need multiple
addresses added please contact us for bulk rates.
Bandwidth
- $5 per gigabyte per month
Domain
parking - no charge
Additional
MySQL databases - $5 per month per database
Pointed
domains - one time $10 set up fee for each pointed domain after the
first three.
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- How
do I cancel my Account?
You can cancel your account at any time by sending email to support@orcahosting.com. There are no cancellation fees, and no notice is required. Any fees
paid to that point (unless cancellation is made within 30 days of
opening the account) are non-refundable. Please see our Acceptable
Use Policy for further information.
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